How to Obtain Technical Support

Please visit the WireCAD Support Forum at www.wirecad.com

Support contacts: support@wirecad.com or phone at: 1 (866) 273-5298.

When you first purchase WireCAD you will receive free support for 30 days from the time of your purchase. The User Support forum on the WireCAD website is available to all users, and provides a peer-to-peer moderated support forum.

WireCAD Assurance Programs

Call for or check the website for assurance program pricing.

When calling for technical support, please have your Customer Assurance Identification Number. Call us at the number listed above.

* Support Occurrence is defined as any number of phone or email contacts required to reach a resolution for the user’s question or concern. A Support Occurrences will further be defined as any question or concern that does not result in the discovery of a deficiency in the software. You will not be penalized for software bugs.

Please note that we will not be able to respond to your support requests unless your assurance account is current and in good standing.