Knowledge Base
This is a knowledge base of tips and tricks and frequently asked questions.
Contents
- 1 FAQ
- 2 Q: How come my equipment in the Rack Builder built drawing isn't detecting the location change?
- 3 Q: my mouse wheel is zooming way too far in and out.
- 4 Q: I have been asked to send my error logs to WireCAD support. Where are these located?
- 5 Q: Where Does WireCAD Put Files?
- 6 Q: Does WireCAD Work on VISTA/Win7 64 bit?
- 7 Q: Is there a way to turn off the save after every cable assignment?
- 8 Q: Can I have multiple documents in a Patch Verx 2 file
- 9 Q: What happens when I open a v7 Project in v6
FAQ
Q: How come my equipment in the Rack Builder built drawing isn't detecting the location change?
A: If you are using the CAD Move command, WireCAD will not detect the location change. Make sure when you are moving the equipment you are grabbing it by its grip. Also, make sure your HASHES layer exists and is not froze. You can find the HASH layer in the Format>Layers dialog.
Q: my mouse wheel is zooming way too far in and out.
A: Click Project>Settings [User][Drawing] Set the MouseWheel Zoom Scale to a number between .1 and 2. The Default is 1.2
Q: I have been asked to send my error logs to WireCAD support. Where are these located?
A: The path is different for XP and Vista/7
- XP:
C:\Documents and Settings\All Users\Documents\WireCAD\WireCAD6\Logs
- Vista/7
C:\Users\Public\Documents\WireCAD\WireCAD6\Logs
Your logs are coded by user and month.
Q: Where Does WireCAD Put Files?
A: WireCAD places files in a number of directories.
XP:
Executables
C:\Program Files\WireCAD6
Shared Program Files
C:\Documents and Settings\All Users\Documents\WireCAD\WireCAD6
User Data
C:\Documents and Settings\YOURUSERNAME\Local Settings\Application Data\WireCAD\WireCAD6
VISTA / 7:
Executables
C:\Program Files\WireCAD6
Shared Program Files
C:\Users\Public\Documents\WireCAD\WireCAD6
User Data
C:\Users\cbh\AppData\Local\WireCAD\WireCAD6
We also install BrotherP-Touch components to the C:\Program Files\Common Files
Q: Does WireCAD Work on VISTA/Win7 64 bit?
A: Yes. WireCAD v6 will run as a native 64 bit application. It will address all 64bits.
 Note: There is one issue though and that is that WireCAD v6 on a 64bit machine will NOT be able to convert old v2-v5.1 projects. This is due to Microsoft not porting the JET engine to 64bit. As a result, all functions in the application will work, but you will not be able to read any of your old project or global databases.
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Q: Is there a way to turn off the save after every cable assignment?
A: Yes. Project>Settings[User][Drawing] Set the Save Drawing After Every Cable Assign to false.
Q: Can I have multiple documents in a Patch Verx 2 file
A: Yes. See this topic
Q: What happens when I open a v7 Project in v6
See this topic
