Knowledge Base
Knowledge Base| Subject: | Program has stopped working. |
|---|---|
| Status |
Resolved |
| Product | PatchVerx v5 |
| Product Level | PRO |
| Database Type | VISTADB |
| Build Number (last 4 digits of version) |
Message
Customer
Program has stopped working. Several reboots of computer, no joy. Tried to uninstall and reinstall but no joy. Help!
17-May-2022 (08:47 PM)
Hi Jim, just to verify - it is PatchVerx that you are having trouble with?
Is it the standalone version or the plugin to WireCAD?
Are there any application log messages that can give us a hint?
Finally, are you patched up to the latest version (5.2.22.0303)??
Thanks,
Chris
Is it the standalone version or the plugin to WireCAD?
Are there any application log messages that can give us a hint?
Finally, are you patched up to the latest version (5.2.22.0303)??
Thanks,
Chris
17-May-2022 (11:32 PM)
Support
Customer
Yes, PatchVerx is the problem child here. I am using it stand alone in this instance. I fired it up as per usual and there was a message that there was an update. It asked if I wanted to download and install the update and I said yes. I tried installing the update and that's when things went nuts. I have now uninstalled the program and my computer is running normally again. If you would, I'd like to install a fresh copy of the program and try it again. If you need my key # I can provide it, though it's probably in my account.
21-May-2022 (10:47 PM)
Customer
Chris;
Ok, I'm back in the saddle at work and I am needing my PatchVerx program to run again. Can you send me a fresh copy of the program, or a link to it? We're expanding our router and installing new patchbays so I'm in need of this.
Jim
Ok, I'm back in the saddle at work and I am needing my PatchVerx program to run again. Can you send me a fresh copy of the program, or a link to it? We're expanding our router and installing new patchbays so I'm in need of this.
Jim
24-May-2022 (05:30 PM)
Customer
Never mind! I found the download page and am installing a fresh copy. Sorry about that.
Jim
Jim
24-May-2022 (05:39 PM)
Are you up and running?
24-May-2022 (07:22 PM)
Support
Customer
Negative. I have uninstalled PatchVerx and deleted all the old versions and folders and bits, then downloaded a new copy of the latest and greatest and it just will not run. I get spinning blue circles that make it look like it's trying, but no joy. I thought maybe a program I had added lately, a printer utility from Brady that we use to print labels with our new M611 printer, might be interfering so I uninstalled it , rebooted and tried again with the same results. So, any ideas?
Jim
Jim
24-May-2022 (08:54 PM)
OK, I give up. Let's hook up so I can see what is going on there.
I just tried to call the number on file and went to voice mail.
Give a call when you are in front of it and we will figure this out.
866-273-5298 opt 1.
Chris
I just tried to call the number on file and went to voice mail.
Give a call when you are in front of it and we will figure this out.
866-273-5298 opt 1.
Chris
25-May-2022 (08:36 PM)
Support
Hooked up and found the key database to be corrupt.
Downloaded and ran: https://www.wirecad.com/downloads/index.php?dir=pv/&file=PV5_DB_PACKER.zip
This fixed the error.
Downloaded and ran: https://www.wirecad.com/downloads/index.php?dir=pv/&file=PV5_DB_PACKER.zip
This fixed the error.
25-May-2022 (10:20 PM)
Support