Knowledge Base

Subject:	Orphaned equipment all of a sudden
Status	Resolved
Product	WireCAD v9
Product Level	PRO
Database Type	VISTADB
Build Number (last 4 digits of version)	17021

Message

Customer

I've been working on a project, but all of a sudden I have equipment that's orphaned. I see it in the database, but they're all highlighted in pink.

05-May-2017 (04:41 PM)

The pink records in the Equipment List could be any one of the follow reasons:
Orphaned Manufacturer- Manufacturer Name is missing from the Global Equipment Database (GEDB).
Orphaned Equipment Name - Equipment Name field is missing from the GEDB.
The SysName has be deleted (marked Available = true).
The Manufacturer Name is duplicated.
The Equipment Name is duplicated.

07-May-2017 (10:07 PM)

Support

Customer

How would that have happened? I did not remove a manufacturer name, or equipment name, nor did I mark SysName to be deleted... I don't see any duplicate manufacturer names or equipment...

08-May-2017 (10:49 AM)

If they are not deleted this usually happens if a SQL server cannot be reached and fails back to the local GEDB. The duplicates can occur due to a sync with an outbound database.

08-May-2017 (09:40 PM)

Support

Customer

Sorry to be a pest, but what happens if we're not using a SQL server and it's only the local DB?

11-May-2017 (11:28 AM)

Have you done a database synchronize with another global database where the items were deleted from the other database?

16-May-2017 (04:12 PM)

Support

Customer

No, everything has been local files.

18-May-2017 (07:52 PM)

The global databases needed to be synced between WireCAD v8 and v9 upgrade.

20-May-2017 (01:16 PM)

Support